How do Try-Ons work in PehnAI?


Open Try-Ons in PehnAI to view shopper Try-On activity.


The page helps you review activity and filter Try-On sessions that may need attention.


What Are Try-Ons?


Try-Ons in PehnAI let shoppers virtually see how a product may look on them before making a purchase.


When a shopper uses Try It On, PehnAI generates a virtual preview using the shopper’s uploaded photo and the selected product.


How Try-Ons Work


A typical Try-On works in these steps:


  • The shopper opens a product that has Try It On enabled.
  • The shopper clicks the Try It On button.
  • The shopper uploads or provides a photo as required.
  • PehnAI processes the image with the selected product.
  • The shopper receives a virtual Try-On preview.




Use the controls at the top of the page to narrow the list.




Use the search field to find a product by:


  • Product name
  • Variant
  • SKU
  • Vendor
  • Barcode
  • Tag
  • Type
  • Handle


Status Filter


Use the All statuses dropdown to filter Try-Ons by a specific status.


Date Filter


Choose from:


  • Today
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • All time


Try-On Statuses



Queued


The Try-On is waiting to start.


Processing


PehnAI is creating the preview.


Completed


The preview was created successfully.


Failed


The preview could not be completed.


Reading the List



Each row shows:


Date & Time


Shows when the shopper started the Try-On session.


Product


Shows the product that the shopper selected for the Try-On.


Customer


Shows the shopper information associated with the Try-On session, when available.


Status


Shows the current status of the Try-On session.


Common statuses may include:


  • Completed – The Try-On was successfully generated.
  • Failed – The Try-On could not be completed.
  • Cancelled – The Try-On session was cancelled before completion.


Processing Time


Shows how long PehnAI took to process the Try-On request.


Private Images


Shows whether private Try-On images are available for the session.


When images are available, click View Images to securely review them.


View Private Images



PehnAI lets you securely review the images used during a shopper's Try-On session.


To view the images:


  1. Open PehnAI → Try-Ons.
  2. Find the Try-On session you want to review.
  3. In the Private Images column, click View Images.
  4. Review the shopper's uploaded image and the generated Try-On image.


Image Privacy


Try-On images are private and are not displayed on your storefront.


The images are automatically deleted after 24 hours.


Expired Try-On Images


After 24 hours, the private images associated with a Try-On are automatically deleted.


When the images are deleted:


  • The Try-On status changes to Expired.
  • The private Try-On images are no longer available to view.
  • The View Images option is no longer available.
  • The Try-On activity remains listed on the Try-Ons page.


Expired means that the private images are no longer available. It does not mean that the Try-On session failed.


Reviewing a Try-On


Use the Try-Ons list to review individual sessions.


You can check the product, shopper information, Try-On status, processing time, and available private images to understand what happened during the session.


When a Try-On Fails


If a Try-On has a Failed status, the virtual preview was not successfully generated.


You can review the Try-On details and available information to identify the affected session and understand what happened.

Updated on: 21/09/2026

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