FAQs – Sales Notifications App

What is the Cart Notification feature?

Cart Notification feature will display notifications as and when somebody adds a product to their cart on your website. So if your website doesn’t have any sales/orders, the Cart Notification feature will help you to make your website looks busy and it’s another social proof.

How do Sales Notifications & Cart Notifications increase my sales?

Sites that have Sales Notifications & Cart Notifications turned on typically see a 6% to 8% increase in conversion for traffic on the page. This is attributed to quickly showing the potential buyer trust of your site and allowing them to see popular products purchased in real-time and motivate them to order the same.

Why my Sales Notifications are not showing?

Well, There may be one of the below reason.

1. You have disabled the Sales Notification app.

2. It may be because you have recently created a new store which doesn’t have any orders yet. So we suggest you should wait until you receive one or more orders and the Sales Notification app will start showing pop-ups automatically. 🙂

What if I don’t have enough orders in my store?

No Problem, You are always able to show repeated products for the same orders on Sales Notification by enabling “Display the same products”. If you want then just hide the time ago part so your customers will see repeat products for the same orders in no time. You can also use the “Cart Notification” feature to create Sales Notifications for add to cart events.

How do I know if Sales Notifications & Cart Notifications are working for me?

There have been many studies that show that humans like to mimic other human behavior. Sales Notifications & Cart Notifications offers a unique glance into what other users are doing that can provide the confidence and motivation to purchase from your site. A good way to compare the effective conversion rate increase would be an A/B test of 15 days running the Sales Notification app and 15 days without the Sales Notification app to see what conversions have increased.

Can I create my own custom notifications with the Sales Notification app?

As per Shopify’s new partner policies, we do not allow the creation of custom sales notifications on your site/store. All Sales Notification apps must adhere to this strict standard set by Shopify.

Is it possible to add offline manual orders? Will Sales Notification consider offline manual orders?

Yes, If you have received offline manual order from your customer then you can create it from your store Shopify admin and Sales Notification will capture that ordered product(s) automatically and start displaying pop-ups in your store. 🙂

I don’t want to show some products in Sales Notification popups. How do I do that?

Please go to Sales Notification App -> Click on the ‘Sales’ menu at the left side -> Click on the ‘Exclude Products’ tab -> Add a product(s) that you want to disable/exclude from the Sales Notification app.

I don’t want to show some orders products in Sales Notification pop-ups. How do I do that?

Please go to Sales Notification App -> Click on ‘Sales’ menu at the left side -> Click on ‘Exclude Orders’ tab -> Press Delete icon from the list of orders that you want to disable/exclude from the Sales Notification app(Don’t worry, this process will never delete your orders).

Does the Sales Notification app require any custom development?

Nope, the Sales Notification app is straightforward. Simply install the app and you can see your sales notifications popups will begin.

How to remove the “powered by MakeProSimp” signature on Sales Notifications?

Adding the signature on the notifications is actually required by the developers for copyright protection. However, you are easily able to remove/disable it by going to the Sales Notification App -> Click on ‘Sales’ menu at the left side -> Click on ‘Other Settings’ tab -> Check ‘Remove “powered by MakeProSimp”‘ box -> Press the Save button. Please see the snapshot here.

How do I cancel my Sales Notification App paid subscription?

You will need to click on the ‘Select’ button of the ‘Free’ plan in the Sales Notification App -> Plans page to cancel your paid subscription at any time.

How do I uninstall the Sales Notification app?

Simply remove the app from your Shopify store. All code will be removed.

Can I customize the template design of the Sales notification popup?

So sorry but no, you cannot customize the design of the sales notification popup because there is some default variable is required to display sales order so it cannot be removed.

Can I change the language in the sales notification app?

So sorry but no, you cannot change the language of the sales notification app but you can change the language of the message displayed in the pop-up.

What is the delay between notifications?

It is the time interval or gap between two notifications.

How to hide time in the sales popup?

You can hide the time ago part by going to the Sales -> Basic settings -> Template,  and remove the {{ time_ago }} variable to Hide time ago part.

What is display the same product on the product page?

You can set this option for better sales. By checked it, a popup will display continuously the orders of the same product on the same page until the product is not added to the cart. Once the product is added to the cart, the popups of other products will start to display and stop the popups for the same product.

Can I change the size of the popup?

No, you cannot change the size of the popup. But you can change the style/design of the popup by going to Sales -> Design Setting -> Choose Design -> Change Design.

Can the app make website loading speed slow?

As we are using the Shopify API script tag, so our code will be added at last when your page content is loaded. So due to the Shopify API script tag, our app will not affect the speed of page loading.

What is {{ line_price }} variable in Cart Notification feature?

{{ line_price }} is the price of the line (the actual price of the one product * quantities of that product = line price of that product).

Can I hide the order after some days?

Yes, you can hide orders after some days by going to the Sales -> Basic Settings -> Other Settings -> Hide order after. Here you can hide the time ago part by giving the values in seconds or minutes or hours or days. It means e.g. you enter 30 days then up to only 30 days ago part will display in a popup after 30 days it will be hidden.

Can I set a maximum popup display frequency per page?

Yes, you can set the maximum popup display frequency per page by going to the Sales -> Basic Settings -> Other Settings -> Maximum display per page.

Can I change the color of time ago part of the popup?

Yes, you can change the color of time ago part of the popup by going to the Sales -> Design Setting -> Personalization -> Time ago color.

How can I choose an animation for the popup?

You can choose animation for popup by go to the Sales -> Design Setting -> Notification Position -> Animation Type.

Can I disable the popup for a specific page?

Yes, you can disable the popup for a specific page by going to the Sales -> Other Settings -> Disable Notifications and select the option from the available options. Or you can include the below meta in the page code:
<meta name=”mps-sales-notification:active” content=”false”>

In which sequence the popup is displayed? And can I display popup randomly?

The app will display the popup from the most recent orders to old orders. And yes, you can display the popup randomly by going to the Sales -> Other Settings -> Miscellaneous Options -> Select Randomly Display Product.

Can I close the notification popup? If yes then how?

Yes, you can close the notification popup. For that by going to the Sales -> Other Settings -> Select Allow to close notification.

How can I prevent the specific product to display in the popup?

You can prevent the specific product to display in a popup by going to the Sales -> Exclude Products -> Add New Product.

How can I exclude orders?

You can exclude orders by going to the Sales -> Exclude Orders andClick on the icon available on the right side for the order that you want to exclude.

Can I display or exclude a popup for the product which is out of stock?

Yes, you can display or exclude a popup for the product which is out of stock by going to the Sales -> Other Settings and select or deselect the Display Out Of Stock Products option.

Can I track what amount of information’s that visitors clicked?

Yes, you track what amount of information’s that visitors clicked by going to the Sales -> Other Settings -> Select Enable UTM Params. By selecting that when the link is clicked, the tags are sent back to Google Analytics and tracked.

If I disable the cart notification, is it display a sales notification popup?

Yes, if you disable the cart notification then it will display sales notification.

Can I set the popup display time on the store?

Yes, you can set the popup display time on the store by going to the Sales -> Basic Setting -> Other Settings -> Display time.

Can I set the language for the time ago of the sales notification popup?

Yes, you can set a language for the time ago of sales notification popup by going to the Sales -> Template -> Click on Show Time Ago Language Settings(Optional).

What is the default template design in the Sales Notification app?

The default template design in the Sales Notification app is:

Someone from {{ city }}, {{ country }} purchased a {{ product_with_link }} {{ time_ago }}

If you want to place a Customer Name in place of Someone then use the below template design.

{{ first_name }} from {{ city }}, {{ country }} purchased a {{ product_with_link }} {{ time_ago }}

Do I need to set up anything to display the pop-ups on my website?

The Sales Notification app will automatically be set up with default settings after you install the app. There are many other settings that you are able to customize if you want. And the app will automatically start to display the pop-ups on your website.

Also, you can visit the below article URL that explains how to check whether notifications are working on the website or not?
https://support.makeprosimp.com/sales-notification/how-to-check-whether-notifications-are-working-on-website-or-not/

Can the Sales Notification app make website loading speed slow?

No, as we are using Shopify & Cloudflare CDNs (Content Delivery Network) with the new OS 2.0 app extension technology, our apps are as fast as your store and we are using some caching techniques that make it even faster. So, our apps will never slow down your website speed.

How to Track Analysis?

The statistical analysis will be available on the dashboard. (Please click to see the image.)

Will the Sales Notification App make any changes to the theme?

No, The Sales Notification app doesn’t make any changes to the theme files.

Are you GDPR-obedient?

Yes. GDPR (The General Data Protection Regulation is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA).) imposes some rules on companies that collect or use personal data. The Sales Notification app is not affected by that regulation because it does not process or use any personal data.

Is customer data protected? Do you process customer data?

The Sales Notification app does not collect or store any personal data of the customers.

Does the app use cookies?

The app doesn’t use cookies on the storefront.

How to check the website when adjustments are not visible?

1 We are using Shopify & Cloudflare as CDNs (Content Delivery Network) to boost your site performance and your site will never slow because of our app. As we are using CDNs so it may take 1-2 minutes for changes to take effect in your store when you change any settings from the app.

2 When you are not able to see the adjustment(changes), then please follow the below steps.
2.a After making any changes, please press the SAVE button.
2.b Open the website in an incognito tab and check for changes.
(Please ensure to refresh the page at least once.)

Can I display the state information in the pop-up?

Yes, you can display the state information in the pop-up using the {{ province }} variable in Sales -> Basic Settings -> Template.

Can I display multiple orders for a product when I have a single product website?

Yes, you can display multiple orders for a product by enabling Sales -> Other Settings -> Miscellaneous Options -> Display Same Products. (Please click to see the image.)

Can I display the same product pop-ups on a product page?

Yes, you can display the same product pop-up on a product page by enabling Sales -> Other Settings -> Miscellaneous Options -> Display Same Product On Product Page. (Please click to see the image.)

My website doesn’t display new sales in the Sales Notification popups, how can I start?

If the new (recent) sale(s) is not showing in the popup(s) automatically then you can refresh (re-fetch) your sales data by clicking the refresh link at Sales -> Basic Settings -> Status. Once you will click on the link, the app will load your recent sale(s) data and start to display the recent sale(s) in the pop-up(s).

What if we have more questions?

Well, No Problem just fire email at support@makeprosimp.com with your questions and we will get back to you as soon as possible with answers.