> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.makeprosimp.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does Usage & Billing work in PehnAI?

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/24-usagebilling_vf3og1.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/24-usagebilling_vf3og1.png)

Open **Usage & Billing** in PehnAI to see your plan and current usage.

The page tracks completed Try-Ons in your current billing period.

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/25-selectaplan_12mcvqh.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/25-selectaplan_12mcvqh.png)

## Free Plan

The Free plan includes:

No monthly cost
10 monthly Try-Ons
Storefront virtual Try-On
Product-level Try-On controls
Custom Try-On button settings
Try-On analytics dashboard
Purchase attribution analytics
Customer photo privacy controls
Basic Support

Additional Try-Ons are not available on the Free plan.

## Paid Plan

The Paid plan includes:

$19.99 per month
125 monthly Try-Ons
Storefront virtual Try-On
Product-level Try-On controls
Custom Try-On button settings
Try-On analytics dashboard
Purchase attribution analytics
Customer photo privacy controls
Priority Support
Additional Try-Ons at $0.15 each after the included 125 Try-Ons

## What Counts as Usage?

Only completed previews count toward your plan.

A Try On that does not complete successfully does not count as a completed Try On.

## Usage Cards

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/26-usagecards_1ihtp6c.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/26-usagecards_1ihtp6c.png)

**Completed try-ons**

Shows all completed Try-Ons in the current billing period.

**Included try-ons used**

Shows how much of your included amount you have used.

For example:

**11 / 125**

**Additional try-ons**

Shows completed Try-Ons after the included amount on the Paid plan.

**Current plan**

Shows whether you are currently on the Free or Paid plan.

## Billing Period

Your included Try-Ons begin again with each new billing period.

Additional Try-Ons are charged only after the Paid plan's included amount is used.

## Change Your Plan

### Upgrade to Paid Plan

If you are on the Free plan, choose **Upgrade to Paid plan**.

This will open the **Plan** page, where you can review the available Paid plan and upgrade your subscription.

### Downgrade to Free

If you are on an active Paid plan, choose **Downgrade to Free**.

This will open the **Plan** page, where you can review the available plans and manage your subscription.

Choose the **Free plan** to downgrade your subscription.

### Continue an Expiring Paid Plan

If your Paid plan is due to end, choose **Subscribe to plan** before the displayed date to continue without interruption.

### Plan-Ending Notice

When a plan is due to end, PehnAI shows a yellow notice.

Your current plan continues until the displayed date.

Closing the notice only hides it. It does not keep the plan active.