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# How does the Customer List work in Back In Stock reminders in notim app?

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/customers-list_1v7vl0x.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/customers-list_1v7vl0x.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/customers-list_dmeqfo.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/customers-list_dmeqfo.png)

By default the back-in-stock in the Notim App will automatically be set up with all basic settings. Let’s discuss the Customers List.

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-customer-list_obly87.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-customer-list_obly87.png)

This section displays all customer-submitted back-in-stock email requests along with detailed product and notification tracking information. Each row represents a single customer request and its current status.

Each record includes the following details:
* **Date (UTC)**
The exact date and time (in UTC) when the customer submitted the back-in-stock request.

* **Product name**
The name of the product for which the customer requested a notification. Clicking the product name opens the product details.

* **Variant name**
The selected product variant (such as size or color), if applicable. If no variant was selected, this will appear as “–”. And while clicking the variant name, it opens the product detail with selected variant.

* **SKU**
The SKU of the product or variant, if available.

* **Vendor**
The vendor name associated with the product.

* **Email**
The customer’s email address where the back-in-stock notification will be sent.

* **SMS**
The customer's mobile number where the Back In Stock SMS notification will be sent.

* **Language**
The language in which the notification email will be sent to the customer.

* **Status**
Indicates the current state of the notification:

1. **Pending:** The notification has not been sent yet.
2. **Sent:** The Email or SMS notification has been successfully sent.
3. **Opened:** The customer has opened the notification (Email only).
4. **Clicked:** The customer clicked a link in the Email or SMS notification.
5. **Converted:** The customer completed a purchase after receiving the Email or SMS notification.

* **Action**
Displays available actions based on the request status.

**Available Actions**

* **Send**
Manually send the back-in-stock notification email for requests with a **Pending** status.

* **Delete**
Permanently deletes the selected customer’s Back In Stock notification request from the Customers List.

* **Export**
Download the customers list for reporting, analysis, or record-keeping purposes.

## **Search & Filter Options**

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/02-all-option_12h96m9.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/02-all-option_12h96m9.png)

You can quickly find specific requests using the search bar. Search by:
* Product name
* Variant
* SKU
* Vendor
* Email address

Additionally, you can filter requests by status:
* All
* Sent
* Pending
* Opened
* Clicked
* Converted
* Unsubscribed

## Export:

The notim app offers a convenient CSV export feature, allowing you to efficiently manage both the list of back-in-stock products and the customers awaiting Back-In-Stock reminders. Let’s explore the details.

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-customer-list_tspguw.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-customer-list_tspguw.png)

To export the list of back-in-stock products and customers awaiting Back-In-Stock reminders, simply click the **Export** button.

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/export-customer-list_fmc6j3.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/export-customer-list_fmc6j3.png)

When you click the **Export** button, a popup will appear asking you to provide the email address where you would like to receive the CSV file containing the list of back-in-stock products and customers. (Refer to the snapshot above for guidance.)