> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.makeprosimp.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Does the Custom Email Domain Setup Work in the Notim App?

The Custom Email Domain feature in the **Notim app** allows you to send back-in-stock alert emails using your own email domain (e.g., `back-in-stock@notim.yourstore.com`) instead of the default Notim app’s email domain. This helps improve your brand identity and email deliverability.

## How it works

Once you configure and verify your custom domain, the app will send all back-in-stock alert emails using your chosen email domain instead of the default Notim app’s email domain. This creates a seamless brand experience and increases trust with your customers.

## Benefits of using your own domain

* Improve email deliverability and reduce spam chances
* Strengthen brand recognition and customer trust
* Build credibility by using a professional email address

## How to set it up

1. **Open the Notim app** from your Shopify/Shopline admin.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-find-notim-app_ffah7d.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-find-notim-app_ffah7d.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/12-custom-email-domain-setup_mxt36z.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/12-custom-email-domain-setup_mxt36z.png)

2. In the left-hand menu, click **Settings**.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-settingsbilling_13ccck9.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-settingsbilling_13ccck9.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-custom-email-domain-setup_q8q4jz.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/01-custom-email-domain-setup_q8q4jz.png)

3. Select **Custom Email Domain Setup**.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/02-custom-email-domain-setup_155vo61.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/02-custom-email-domain-setup_155vo61.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/02-custom-email-domain-setup_2sduj5.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/02-custom-email-domain-setup_2sduj5.png)

4. Enter the domain you want to use (e.g., `yourstore.com`) and click **Save**.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/03-add-email-domain_18d0j2g.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/03-add-email-domain_18d0j2g.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/03-enter-your-domain-here_z8jqt.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/03-enter-your-domain-here_z8jqt.png)

5. You'll receive a list of DNS records (Type, Host, Value) that need to be added to your domain provider.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/04-add-these-dns-records-to-yo_15qr1r2.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/04-add-these-dns-records-to-yo_15qr1r2.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/04-add-these-dns-records-to-yo_13quo1b.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/04-add-these-dns-records-to-yo_13quo1b.png)

6. **Add these DNS records** to your domain provider's settings.

**Example: If you're using Cloudflare as your domain provider:**

* Go to the **DNS** section and click **Records**. [Refer to step 1 in the image below]
* Click **Add Record**. [Refer to step 2 in the image below]
* Choose the appropriate **Type**, then enter the **Name** and **Target** (Value). [Refer to step 3 in the image below]
* Click **Save**. [Refer to step 4 in the image below]
* You will find the list of added records. [Refer to step 5 in the image below]

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/06-add-dns-records_gocqls.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/06-add-dns-records_gocqls.png)

|| Note: If you're using a different domain (DNS) provider, we recommend referring to their official documentation for instructions on adding DNS records. Still need help? Contact our support team by clicking the “Chat with us” button below or email us at [support@makeprosimp.com](mailto:support@makeprosimp.com) .

7. After adding the records, return to the Notim app and click **Verify** to confirm the setup.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/05-click-to-verify-the-added-r_sjkm9k.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/05-click-to-verify-the-added-r_sjkm9k.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/05-click-to-verify-the-added-r_15g450b.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/05-click-to-verify-the-added-r_15g450b.png)

8. Once verified, you'll receive confirmation. Your emails will now be sent using your custom domain, improving email deliverability.

##  For Shopify

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/06-domain-verified_1rxkqy.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/06-domain-verified_1rxkqy.png)

##  For Shopline

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/06-domain-verify_1njgn8t.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/06-domain-verify_1njgn8t.png)

If you need help setting up your custom email domain, feel free to contact our support team via in-app chat or at [support@makeprosimp.com](mailto:support@makeprosimp.com) .