> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.makeprosimp.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How does the AI chat work in StoreDoctor AI? [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/55-ai-chat_ehc3di.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/55-ai-chat_ehc3di.png) The AI Chat feature in StoreDoctor AI allows you to interact with AI in real time to understand your store's performance, identify issues, and get actionable suggestions. You can ask questions related to your store, and the AI will analyze your data to provide helpful insights and recommendations. Now, let’s explore how AI Chat works and how you can use it effectively. ## AI Chat Overview AI Chat acts as a smart assistant that helps you quickly get answers and suggestions without navigating through multiple sections. [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/55-ai-chat_1s1zo6s.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/55-ai-chat_1s1zo6s.png) **Action:** * Go to **Dashboard** * Click on **AI Chat** ## Understanding Suggested Questions AI Chat provides predefined questions to help you quickly get insights without typing manually. ### Why did sales drop? [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/57-why-did-sales-drop_1fom2aj.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/57-why-did-sales-drop_1fom2aj.png) This question helps you understand possible reasons behind a drop in your store sales. AI analyzes your store data and highlights issues such as product problems, missing content, or performance-related factors. ### Which products need improvement? [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/58-which-products-need-improve_1qqq7hh.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/58-which-products-need-improve_1qqq7hh.png) This question identifies products that require optimization. AI lists products that may have issues like short descriptions, missing images, or other gaps affecting performance. ### What should I fix first? [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/59-what-should-i-fix-first_gvtgg1.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/59-what-should-i-fix-first_gvtgg1.png) This question helps you prioritize tasks based on impact. AI suggests the most important issues you should fix first to improve your store's performance quickly. ## What is AI Answer? [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/60-ai-answer_z75eav.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/60-ai-answer_z75eav.png) The **AI Answer** section displays the response generated by AI. It includes: * Explanation of the problem * Identified issues * Suggested actions or improvements Once the answer is ready, you can review it and use the suggestions to improve your store. ## How to use AI Chat and understand AI Answer status Each suggested question in AI Chat includes an **Ask this** button, which allows you to quickly generate AI responses based on your store data. **Steps to use:** 1. Open **AI Chat** [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/61-open-ai-chat_15suifs.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/61-open-ai-chat_15suifs.png) 2. Click on **Ask this** to select a suggested question from the available options. [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/62-click-ask-this_1jwyniq.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/62-click-ask-this_1jwyniq.png) 3. Wait for the AI to generate the answer [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/63-wait-for-the-ai-to-generate_6h7vkm.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/63-wait-for-the-ai-to-generate_6h7vkm.png) 4. Review the **AI Answer** section [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/64-review-the-ai-answer-sectio_1k18rxm.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/64-review-the-ai-answer-sectio_1k18rxm.png) 5. Apply the suggestions to your store **What happens when you click “Ask this”?** **Before clicking:** The **AI Answer** section shows a **“Waiting”** label, which means the answer has not been generated yet [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/65-ai-answer-waiting_fxws93.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/65-ai-answer-waiting_fxws93.png) **After clicking “Ask this”:** * The selected question is triggered * The question gets marked as **Selected** * The AI starts generating the response * The status changes from **Waiting → Ready** [![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/66-ai-answer-ready_gv5fc8.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/3/1/a/b31a5d0521d31800/66-ai-answer-ready_gv5fc8.png) Once the status shows **Ready,** the AI-generated answer is available for review and use.