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> Use this file to discover available pages before exploring further.
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# FAQs – PehnAI App

## How is a Try-On counted and charged?

Each **generated Try-On image** counts as **1 Try-On** toward your included or additional Try-On usage.

For example:

* **1 generated image** = 1 Try-On
* **5 generated images** = 5 Try-Ons
* **10 generated images** = 10 Try-Ons

## How much does an additional Try-On cost?

The **Free Plan** includes **10 Try-Ons per month**. Additional Try-Ons are not available on the Free Plan.

The **Paid Plan** includes **125 Try-Ons per month**. After the included 125 Try-Ons are used, each additional Try-On costs **$0.15**.

For example, if you complete **130 Try-Ons** on the Paid Plan:

* 125 Try-Ons are included
* 5 additional Try-Ons × $0.15 = **$0.75** additional usage

You can check your Try-On usage and billing details from **Usage & Billing** in the PehnAI app.

## I turned on PehnAI, but shoppers cannot see Try It On

Check that:

1. **Enable PehnAI** is on in the Dashboard.
2. The product is enabled on the **Products** page and you chose **Save**.
3. **Mobile** or **Desktop** is on for the device you are testing.
4. PehnAI is turned on in the active theme.
5. The Try It On button is added to the product page in that theme.
6. You are viewing a product that is enabled for Try It On.

## The button is visible, but the preview does not work well

Open **Products** and check the product's readiness labels.

Use a clear image showing one garment and confirm that the selected clothing type matches the product.

Also ask shoppers to use a clear, well-lit photo of themselves.

## Why is a product marked “Review required”?

PehnAI needs you to confirm that the product is suitable clothing.

Review the product image and clothing type before enabling it.

## Why do I see a plan warning?

You may be close to the included amount, have used the Free plan's included amount, have additional Paid-plan usage, have a plan change scheduled, or have a plan that is due to end.

Open **Usage & Billing** to see the details and available choices.

## How do I pause Try It On during a store update?

Turn off **Enable PehnAI** on the Dashboard.

This pauses Try It On across your store while keeping your product choices, history, and settings for later.

## How do I get help?

Contact MakeProSimp support and include your store name, the product name, and a screenshot of the page or message you are seeing.

This helps the support team understand the issue faster.

## How do I enable Try It On for a product?

Open **Products**, find the product you want to enable, select the checkbox, choose the appropriate clothing type, and select **Save**.

## Can I enable Try It On for only specific products?

Yes. You can choose exactly which products offer Try It On from the **Products** page.

Products that are not enabled will not show the Try It On option.

## Can I choose a different clothing type for each product?

Yes. You can select a specific clothing type for an individual product from the **Products** page.

## What clothing types does PehnAI support?

PehnAI supports different clothing types, including:

* Dresses
* Pants
* Shirts
* Hoodies
* T-shirts
* And many more

You can also choose **Automatically detect** when you are unsure which clothing type to select.

## What type of product images work best with PehnAI?

Use a large, clear product image that shows the garment clearly.

A high-quality image with the clothing item clearly visible can help generate a better Try-On preview.

## Does Try It On work on mobile and desktop?

Yes. You can control where Try It On appears using the **Mobile** and **Desktop** toggles in the Dashboard.

## Where can I see my Try-On activity?

Open **Try-Ons** in PehnAI to view shopper Try-On activity.

You can search and filter the list by product, status, and date range.

## Where can I see my Try-On performance?

Open **Analytics** to review Try-On activity and performance over time.

You can view metrics such as total Try-Ons, success rate, add-to-cart activity, purchases after Try-On, and shopper feedback.

## Do failed Try-Ons count toward my plan limit?

No. Only completed Try-Ons count toward your plan usage.

A Try On that fails or does not complete successfully does not count as a completed Try On.