FAQs – Buy Me App

Which settings apply if we don’t change/modify any settings from the admin of Buy Me?

No Problem! If you don’t change/modify settings from the Buy Me admin then Buy Me will consider your store’s default theme settings. Eg. Color, Size, Hover effects, etc.

Will Buy Me allow customers to Buy any Out of Stock or Sold Out products/variants?

Well, It depends on your store products/variants inventory settings as Buy Me always consider inventory tracking policy that explains by Shopify here.

How to install the Buy Me app in my new theme?

Well, the Buy Me app will automatically install in all current and future themes of your store. We are using Shopify advanced ScriptTag API that will automatically insert our scripts into your store and start showing the Buy Me widget 🙂 You will be able to find more details of ScriptTag API from here.

How do I cancel my Buy Me App paid subscription?

You will need to click on the ‘Select’ button of the ‘Free’ plan in the Buy Me App -> Plans page to cancel your paid subscription at any time.

How to block the widget for a specific page?

You can go to the Buy Me -> Exclude By URL, then in the Page URL field add the page URL where you want to block the widget, and from Exclude/Disable menu select the widget that you want to block.

How to hide add to cart icon when the cart is empty?

You can hide the Cart icon if there is no product in the cart. Please go to the Buy Me -> Sticky Buy Me Cart, and checked(select) Display only if at least one product in the cart? Option.

What is Instant Load?

If you enable this setting then we will display the Sticky Buy Me widget as soon as your Product page loads in your browser. This setting will be really helpful where your product page has a default Add To Cart button but it’s too down and you need to scroll more to purchase your product. So it depends on which Shopify Theme you are using. If you are not sure to use these settings or have confusion, then please chat with us or email us from an in-app chat widget and we will help you.

What the mean by “FREE PLAN AVAILABLE” in the Buy Me app?

We have a FREE FOREVER plan and it will be free forever with the limited feature enabled, but if you select the FREE plan then you will get all the features (including paid plan features) free for 14 days to test it, so you can decide to go with the FREE plan or PAID. If you stay in the FREE plan after 14 days free trial finished then you will automatically get all free plan features and all other features will be silently hidden in your store.

Can the Buy Me app make website loading speed slow?

No, as we are using Shopify & Cloudflare CDNs (Content Delivery Network) with the new OS 2.0 app extension technology, our apps are as fast as your store and we are using some caching techniques that make it even faster. So, our apps will never slow down your website speed.

In my store there is only one product so how can I use Sticky Buy Me Widget? OR How can I use/display the Sticky Buy Me Widget on the home page and/or any other page?

To display the Sticky Buy Me Widget on the home page and/or any other page, you have to enable Sticky URL Based ATC in Buy Me App.

Please check out the below video URL that displays how to enable Sticky Buy Me Widget on the home page and/or any other page.
URL: https://www.youtube.com/watch?v=fXCNo-W6Xl8

Or please check out the below article URL that explains how to enable Sticky Buy Me Widget on the home page and/or any other page.
URL: https://support.makeprosimp.com/buy-me/how-to-display-the-sticky-buy-me-widget-other-than-the-product-page/

What is Exclude URL? How does it work?

If you don’t want to show any feature like Sticky Buy Me Widget, Sticky Buy Me Cart, Sticky Cart Preview, and/or Quick Buy Me Widget then add the page URL and the select appropriate widget from the dropdown menu. After you want to show all widgets then press the delete icon on the right side.

Can I set the click on the cart icon displayed on the product images so it stays on the same page?

Yes, you can do it from the Buy Me -> Quick Buy Me Widget -> Position, Action & Color -> When Quick Buy is clicked, Add product to cart and select the option “Stay on the same page”.

What is the total potential revenue?

Potential Revenue is the income generated from business operations and includes discounts and deductions for taxable merchandise. It is the gross income figure.

How the Add To Cart clicks are calculated?

When you click once on the Add To Cart button of Sticky Buy Me Widget and or Quick Buy Me Widget then it calculates as one click.

Will Sticky Buy Me Widget change the currency automatically when merchants use the automatic currency converter on a location base?

Yes, Sticky Buy Me Widget changes the currency automatically when merchants use the automatic currency converter on a location base.

How to solve the problem when the Quick Buy Me Widget is hiding behind the sale sticker?

There is a Quick Buy Me z-index Position (Optional) option in the Buy Me -> Quick Buy Me Widget -> Position, Action & Colors. By increase or decrease the value you can solve the problem when the Quick Buy me Widget is hiding behind the sale sticker. Please make sure to click on the Save button after making any changes.

How can I redirect the user to the checkout page of the Other Checkout Page App Instead of Shopify’s checkout page?

The Sticky Buy Me Widget will automatically redirect the user to another checkout page app instead of Shopify’s checkout page. But make sure that the Buy Me -> Sticky Buy Me Widget -> Others (Optional): -> Skip Cart and go directly to Checkout? the option is unchecked/deselected.

Can we change the Add To Cart button text in any other language?

Yes, you can do that by writing the button text in other languages. This option is available in the Buy Me -> Sticky Buy Me widget -> Buy/Add To Cart Button -> Button Text.

Can I display the Add To Cart button on my blog?

Yes, you can do that using the Sticky URL Based ATC option where you just have to add the URL of your blog.

How to test/preview the Buy Me – Buy Button app in unpublished themes?

To test/preview the Buy Me – Buy Button app in an unpublished theme, please follow the below steps.
1. Go To Online Store -> Themes -> Theme Library.
2. Please follow the steps described in the below article.
https://support.makeprosimp.com/buy-me/how-to-activate-the-buy-me-buy-button-app-on-store-2-0-themes/
3. Now, click on the “Action” button and select the “Preview” from the list.
4. And test/preview the app on the unpublished theme.

How to enable the Buy Me – Buy Button app in a new published theme?

To enable the Buy Me – Buy Button app in new published theme, please visit the below URL that displays the steps.
https://support.makeprosimp.com/buy-me/how-to-activate-the-buy-me-buy-button-app-on-store-2-0-themes/

How to Track Analysis?

The app-wise statistical analysis will be available on the dashboard. (Please click to see the image.)

Also, you can see the detailed analysis by visiting the Buy Me -> Analytics. Which includes figures for Potential revenue, Social media performance with charts, the Most recent 10 clicks (with device specification, date, and time), Top 10 best performing products on your website. And also, the Buy Me app supports Google Analytics Tracking (No setup required) & Facebook Pixel Tracking (No setup required).

Will the Buy Me App (Sticky Buy Me Widget) make any changes to the theme?

No, The Buy Me app doesn’t make any changes to the theme files.

Will the Buy Me app work with Google Analytics Tracking?

Thoroughly. If your store/site has Google Analytics enabled/installed, clicking on Sticky Buy Me Button, Quick Buy on Product Listing Buttons and Sticky Buy Me Cart Button will automatically appear in the Behavior -> Events -> Top Events section of your Google Analytics. No setup is required for this. (Please click to see the image.)

Will the Buy Me app work with Facebook Pixel Tracking?

Definitely. If your store/site has Facebook Pixel enabled/installed, clicking on Sticky Buy Me Button and Quick Buy on Product Listing Buttons will automatically track. No setup is required for this.

Are you GDPR-obedient?

Yes. GDPR (The General Data Protection Regulation is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA).) imposes some rules on companies that collect or use personal data. The Buy Me app is not affected by that regulation because it does not process or use any personal data.

Is customer data protected? Do you process customer data?

The Buy Me app does not use, collect, or store any personal data of the customers.

Does the app use cookies?

The app doesn’t use cookies on the storefront.

How to check the website when adjustments are not visible?

1 We are using Shopify & Cloudflare as CDNs (Content Delivery Network) to boost your site performance and your site will never slow because of our app. As we are using CDNs so it may take 1-2 minutes for changes to take effect in your store when you change any settings from the app.

2 When you are not able to see the adjustment(changes), then please follow the below steps.
2.a After making any changes, please press the SAVE button.
2.b Open the website in an incognito tab and check for changes.
(Please ensure to refresh the page at least once.)

Will the Buy Me app work with External Checkout apps?

Yes, the Buy Me app works with the External checkout apps. Please see the snapshot that explains how the Buy Me app work with the External checkout apps. And still, if you face any issues, then please contact our support team as there are many Shopify External Checkout apps so it requires different guides for every checkout app. (Please click to see the image.)

What if we have more questions?

Well, No Problem just fire email at support@makeprosimp.com with your questions and we will get back to you as soon as possible with answers.